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Resolving Work Conflicts: Travel & Services

Expert Overview I worked in the travel industry for over 15 yrs and now advise tour operators, business travel companies & social services on how to prevent & resolve conflicts in the workplace which affect profit & morale: people sabotaging each other; job losses; strikes, grievances & tribunals; silos (interdepartmental conflicts - eg Mktg vs Finance), etc. As the daughter of an Egyptian Muslim father and a Scottish Presbyterian mother, I learned how to balance juxtapositions at an early age. I wrote How to Resolve Conflict in the Workplace and my mantra is: you can't shake hands with a clenched fist. Areas of Expertise & Keywords Business & Finance, Health & Wellbeing, Travel, Leisure & Adventure, conflict, solutions, conflict resolution, workplace, mediation, agreement, business relationships, bullying, internal communications, improving relationships, industrial disputes, strikes, crisis at work, grievances, disciplinaries, self esteem, stress management, stress and conflict, skills of conflict resolution, trade unions, power, assertiveness, handling emotions, conflict drains profits, management style,

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